Shipping & Returns
Our goal is to fulfill your purchase as quickly as possible. All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders are shipped via FedEx. Domestic and international orders are typically shipped within 48 hours. For international shipments, the customer is responsible for all import duties and taxes.
Your satisfaction is our prerogative. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange.
ANAÏS accepts returns of unused items by mail within 21 days from the date of shipment with the exception of sale items – sale merchandise is final sale. We are happy to accept such item in its original packaging, unworn, and with all tags attached. For hygienic reasons, we cannot accept returns of any item that has been tried on in direct skin contact. Accordingly, please try bodysuits over your own undergarments.
Refunds will be credited only to the original credit card that was used. We are only able to accept merchandise purchased from ANAÏS’s website.
Return packages should be shipped prepaid through a traceable method such as UPS and those shipping costs are non-refundable.
Please note that we only offer size exchanges. If the chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, a new order must be placed.
Please return the item(s) specifying the reason you are returning the product, refund or exchange to:
ANAÏS MALI SHOWROOM
143 Grand Street, floor 2
New York, NY, 10013
For any additional questions regarding our return policy, please call us +1(646) 329-5284.